Shipping - Infographic | 2-min. read
Answering Consumer Demand with Ship from Store
More and more customers expect an omni-channel experience. They want the freedom to shop on any channel they choose. They also want the products they love to always be available. To answer these demands, companies have invested in a new fulfillment strategy: Ship from Store. Read on to learn more about today’s consumer mindset and the power of Ship from Store.
The New Standard
Customers Research, Compare, Browse, and Buy Using Multiple Channels Along the Way.
Today’s consumers demand a seamless, simple shopping experience, from in-store to online and on the go.
It’s up to retailers to deliver – or miss opportunities to make sales.
Difficulty Making Purchases
Poor Shopping Experiences Can Impact Whether Consumers Will Buy From a Retailer Again.1
Of consumers surveyed found it was easy to complete a purchase on their smartphones, iPhones and tablets.2
Of consumers surveyed found it was easy to complete a purchase on their home or office computer.3
- Immediate Inventory Availability4
- Fast Shipping Options2
- Next Day Delivery5
Key To Getting Product Where and When It's Wanted
Retailers Want to Deliver a Seamless Experience to Customers Whether They’re Browsing In-Store or Comparing Prices Online.
How It Works
Ship from Store Solutions Align Supplies With Demand, Helping Retailers Create Online Fulfillment Centers In-Store.
Customer Order Is Placed
Order Management System (OMS) Routes To Store
Store Employee Picks Item
Schedule A USPS® Package Pickup
Customer Receives Package
Why It Works
- Flow of merchandiseBetween locations and customers
- Customer ExperienceWith access to full product inventory from anywhere
- Transit TimeWith date-specific delivery
- SalesDue to more inventory being shippable
- Shipping costsFrom stores to customers
- ReturnsAvailable either in-store or by mail
The Core Elements
Of Ship-From-Store Deployment
1"Will a Poor Customer Experience Affect Future Purchases?" eMarketer, March 18, 2016
2"Seamless Consumer Retail Research," Accenture, November 2015.
4Retail’s Reset Moment, “How Omni-Channel Selling Affects the Supply Chain,” Retail Systems Research, LLC.
5“Seamless Consumer Retail Research,“ Accenture, November 2015.