Effortless Returns: How Returns Positively Impact Sales And Customer Loyalty

The success of any retail business depends on good customer service. Returns are a vital part of that equation. Did you know that most online shoppers check a company’s return policy before buying? The smartest businesses capitalize on a positive return experience to increase sales and boost customer loyalty. Learn how to transform your return process into a competitive advantage.

5 Ways to Gear Up for the Retail Holiday Season

The holidays present countless opportunities for businesses to meet their bottom lines. They also present countless opportunities for pitfalls. Inefficient warehouse systems, confusing communications and incorrect packaging can prevent companies, both small and large, from making their year-end fiscal goals. Read on for tips to help you tackle the lucrative days ahead.

Quick Tip 1: Talk to Your Supplier

It’s critical for your business to have stock going in and out in a timely manner. Work with your shipping provider to confirm pick-up schedules, communicate changes in business hours and identify peak volume days. That way, your warehouse will know what to expect.

Quick Tip 2: Evaluate Your Warehouse Systems

Make sure your warehouse is logically organized. Place “bundle” items in the same area for easy picking and packing, and set aside room for dramatic influxes of shipments. Finally, inspect your technology so that it’s running smoothly.

Quick Tip 3: Simplify Your New Hire Onboarding Process

The more confusing the training process, the less productive your workers will be. Talk to permanent and returning staff to tweak your onboarding process for clarity and effectiveness.

Quick Tip 4: Use the Right Size Packaging

With dimensional weight pricing, both the weight and size of the packaging affects the ultimate shipping price. As more transportation companies use this pricing method, businesses should diversify the types of packaging they use. Consider Padded Paks, Poly mailers or other packaging in lieu of boxes. In most cases, the smaller the package, the lower the shipping cost.

Quick Tip 5: Communicate with Your Customers Clearly

Take your holiday communications to task. Look through last year’s customer complaints to fix the wording of return policies, shipping timelines and Christmas cut-off dates. Your language should be uniform across every channel.

Ready for More?

With so much at stake during the holidays, businesses need to put in the work to achieve their goals. Take a deeper dive into holiday prep by downloading “A 4-Part Plan to Make This Your Best Holiday Shipping Season Yet.”