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Lower Return Rates with a Data-Driven Approach

Audio - 13 Min. -

Retailers are constantly angling for new ways to reduce return rates. What if data held the answer? Listen as journalist Richard Paul and USPS' Jay Smith discuss how data can help refine your return process.


Tune in to learn the benefits of return-data collection and the importance of gathering customer and product-specific data. Then get a big-picture view of what it takes to create a data collection process for your company.

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  1. [1]"2015 Consumer Returns in the Retail Industry," National Retail Federation, 2015.
  2. [2]"Taming Big Data: How Actionable Repair Data Can Improve Quality, Customer Satisfaction and Profitability," Renova Technology, SlideShare, 2014.
  3. [3]Ibid.
  4. [4]Ibid.
  5. [5]Thomas C. Redman, "How to Repair Your Data," September 27, 2012.

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