Letting customers try products before they buy may seem counterintuitive—but offering the option can actually reduce returns. Learn the basics of try before you buy and how it can benefit your brand.
Increased demand and rising costs have put a stress on small businesses. See areas where you can adapt now and into the future to help you come out ahead.
Customers have tons of companies to choose from, but a memorable post-purchase experience can set your business apart. Learn how you can exceed expectations in four simple steps.
To win over customers, shippers and marketers must focus on a common, overarching goal: sustainability. Read on to discover why this isn’t just good for the planet, it’s also good for business.
How have businesses adapted during the pandemic? Learn how some of the top supply chain decision-makers have responded to shipping challenges.
COVID-19 has forced businesses to adapt—but figuring out how to prepare for an uncertain future can be tricky. See how some of the top supply chain decision-makers have responded to recent challenges.
Shipping surcharges are inevitable—or are they? Learn what they are and how to take control of the ones affecting profits and lifetime customer value.
COVID-19 changed how consumers shop—which means businesses need to change how they ship. Learn how to optimize your shipping strategy to win over customers and save money.
Returns have increased dramatically. See why mastering reverse logistics may be a key to customer satisfaction in uncertain times.
Explore Part II of the Terry Bicycles interview to gain insight into how a small business handles shipping and returns, see what’s changed since our 2017 interview and gain inspiration for your own processes.