Skip to content
Home Shipping Shipping & Returns

The Reverse Logistics Landscape

White Paper - 7 Min. Read -

Don’t fight returns. Create a reverse logistics plan that works for your business. Our latest report provides in-depth market research and analysis to show you how.

The Highlights:

  • Return rates are holding steady.
    Across industries and channels, companies are seeing returns at an average rate of 10%.
  • Because customers have high expectations.
    Most often, these returns come from customers changing their minds after purchasing an item (43%) and products not meeting customer expectations (29%).
  • But processes aren’t keeping up.
    Surprisingly, many companies seem to have all but ignored returns: 63% have no infrastructure dedicated to returns while 12% have no reverse logistics policy at all.

Learn top tactics from industry insiders that will take your reverse logistics process to the next level.

Unlock
Exclusive Content

See the full piece by filling out the form. All fields marked * are requested for completion.

Your information will be securely stored and never shared with third parties.

Business Contact Information

On average, how many packages or envelopes do you ship daily?

How much of your current shipping business are you doing with USPS?

How often does your company send advertising mail?

How much do you spend annually on Marketing/Advertising?

Privacy Act Statement: Your information will be used to better understand customer needs and to improve USPS sales and marketing efforts. If you consented to allow the Postal Service to use cookies in order to collect information that reflects your interests and preferences, this information will be appended to your customer profile if you are using a common IP address to submit the form on this page. The Postal Service uses this information to determine when to provide you with additional information regarding postal products and services that you may be interested in as well as the form and frequency of communication. This information will continue to be collected and appended to your customer profile unless and until you revoke your consent. Collection is authorized by 39 U.S.C. 401, 403, 404. Supplying your information is voluntary, but if not provided, we will not be able to provide you with a tailored marketing experience. We do not disclose your information to third parties without your consent, except to act on your behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf; to agencies and entities to facilitate or resolve financial transactions; to a U.S. Postal Service auditor; for law enforcement purposes, to labor organizations as required by applicable law; incident to legal proceedings involving the Postal Service; to government agencies in connection with decisions as necessary; to agents or contractors when necessary to fulfill a business function or provide products and services to customers; and for customer service purposes. For more information regarding our privacy policies visit www.usps.com/privacypolicy

Related Content