Online shoppers want it all—speed, convenience, quality and good prices.
Implementing a ship-from-store experience can help you save money and improve customer service.
By tapping inventory in stores, not just in distribution centers, you’re less likely to disappoint customers with out-of-stock messages and lose sales.
Aligning demand in one region with inventory in another can reduce the need for markdowns on overstock, saving you money.
More efficient turnover means more space for newer products on store shelves, making for a better customer experience.
Shipping products from a store near the customer rather than from a distribution center can lower shipping costs and get products to customers faster.
- Jen A. Miller, “Ship from store makes sense in a pandemic. Does it make sense long term?” Supply Chain Dive, Nov. 17, 2020.
- “Retail speaks: Seven imperatives for the industry,” McKinsey & Co., 2021.
- Fareeha Ali, former director of Editorial and Research, “Charts: How the coronavirus is changing ecommerce,” Digital Commerce 360, Feb. 19, 2021.
- “US Retail Ecommerce Sales, 2019-2023 (billions, % change, and % of total retail sales),” eMarketer, Feb. 1, 2021.
- “2020 State of Shipping Report,” Shippo, November 2020.
- “State of Returns: New Expectations,” Narvar, October 2020.