The Reverse Logistics Landscape
Don’t fight returns™. Create a reverse logistics plan that works for your business. Our latest report provides in-depth market research and analysis to show you how.
- Return rates are holding steady.
Across industries and channels, companies are seeing returns at an average rate of 10%.
- Because customers have high expectations.
Most often, these returns come from customers changing their minds after purchasing an item (43%) and products not meeting customer expectations (29%).
- But processes aren’t keeping up.
Surprisingly, many companies seem to have all but ignored returns: 63% have no infrastructure dedicated to returns while 12% have no reverse logistics policy at all.
Learn top tactics from industry insiders that will take your reverse logistics process to the next level.
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