Skip to content
Home Shipping Shipping & Returns

The Reverse Logistics Landscape

White Paper - 7 Min. Read -

Don’t fight returns. Create a reverse logistics plan that works for your business. Our latest report provides in-depth market research and analysis to show you how.

A brown box and many blue boxes lining up on blue background.

The Highlights:

  • Return rates are holding steady.
    Across industries and channels, companies are seeing returns at an average rate of 10%.
  • Because customers have high expectations.
    Most often, these returns come from customers changing their minds after purchasing an item (43%) and products not meeting customer expectations (29%).
  • But processes aren’t keeping up.
    Surprisingly, many companies seem to have all but ignored returns: 63% have no infrastructure dedicated to returns while 12% have no reverse logistics policy at all.

Learn top tactics from industry insiders that will take your reverse logistics process to the next level.

Unlock
Exclusive Content

See the full piece by filling out the form. All fields marked * are requested for completion.

Business Contact Information

On average, how many packages or envelopes do you ship daily?

How much of your current shipping business are you doing with the USPS?

How often does your company send advertising mail?

How much do you spend annually on marketing/advertising?

Privacy Act Statement: Your information will be used to understand the needs of customers and improve USPS sales and marketing efforts. Collection is authorized by 39 U.S.C. 401, 403, and 404. Supplying your information is voluntary, but if not provided, we may not be able to fulfill your request. We do not disclose your information to third parties without your consent, except to act on your behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf; to agents or contractors when necessary to fulfill a business function; to a U.S. Postal Service auditor; for law enforcement purposes, to labor organizations as required by applicable law; incident to proceedings involving the Postal Service, to government agencies in connection with decisions as necessary, to agencies and entities for financial matters, and for customer services purposes. For more information regarding our privacy policies visit www.usps.com/privacypolicy

Related Content