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The Reverse Logistics Landscape

White Paper - 7 Min. Read -

Don’t fight returns. Create a reverse logistics plan that works for your business. Our latest report provides in-depth market research and analysis to show you how.

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The Highlights:

  • Return rates are holding steady.
    Across industries and channels, companies are seeing returns at an average rate of 10%.
  • Because customers have high expectations.
    Most often, these returns come from customers changing their minds after purchasing an item (43%) and products not meeting customer expectations (29%).
  • But processes aren’t keeping up.
    Surprisingly, many companies seem to have all but ignored returns: 63% have no infrastructure dedicated to returns while 12% have no reverse logistics policy at all.

Learn top tactics from industry insiders that will take your reverse logistics process to the next level.

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