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Achieving Continuous Improvement During COVID-19 and Beyond

Article - 5 Min. Read -

COVID-19 has forced businesses to adapt—but figuring out how to prepare for an uncertain future can be tricky. See how some of the top supply chain decision-makers have responded to recent challenges.

An illustration of 3D charts trending upward, representing continuous business improvement.

To help ensure long-term success, shipping and supply chain professionals must strive for continuous improvement. But for the past year and a half, the COVID-19 pandemic has made it challenging for some businesses to even stay afloat. Companies have been forced to adapt: 62% say their business has undergone a significant transformation in shipping operations.[1]

To gain a firsthand look into how shippers have been dealing with bottlenecks, USPS analyzed in-depth interviews with several major retail decision-makers, conducted as part of a national survey by The Colography Group between May and June 2021. The compiled findings are designed to help shippers better understand:

  • The nature of carrier relationships during COVID-19
  • How businesses have altered their shipping behavior during COVID-19
  • Specific changes being made to overcome pain points experienced during COVID-19, as well as expectations for the months ahead

Read on to explore how some of today’s leading supply chain professionals are navigating change and creating improvement processes that will help prepare them for the future.

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Footnotes
  1. [1]Survey sample from “National Survey of U.S. Expedited Cargo,” The Colography Group, May–June 2021.
  2. [2]Greg Knowler, “Carrier schedule reliability falls to 2020 low of 56 percent,” Journal of Commerce, Oct. 26, 2020.

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