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How to Manage Unpredictability in the Supply Chain

Article - 7 Min. Read -

Shippers are facing new challenges every day, from higher costs to shifting customer expectations. Discover how today’s B2C brands are finding solutions and how your brand can stay ahead.

Aerial view of people holding packages in different positions and locations.

The supply chain has been marked by upheaval and unpredictability since the beginning of the COVID-19 pandemic, with no signs of stabilizing anytime soon. Shipping managers across brands of all sizes and industries are being forced to adapt quickly, to reassess the way they do business and reconfigure their strategies for the future.

Faced with new uncertainties, these professionals need concrete solutions and expert guidance to move forward and help ensure long-term success.

To gain insight into how some of today’s leading brands are facing today’s evolving challenges, USPS obtained a proprietary survey sample from The Colography Group’s “National Survey of U.S. Expedited Cargo,” involving interviews from shipping professionals at various B2C-focused brands.[1] The research revealed three key areas of concern:

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On average, how many packages do you ship daily?

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Who is your current package carrier for returned items?

What is your weekly return volume?

How does your company currently handle returns?

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  1. [1]Survey sample from “National Survey of U.S. Expedited Cargo,” The Colography Group, May–June 2022.
  2. [2] Ibid.
  3. [3]“Most Americans Say Pandemic Has Made Them More Conscious Consumers,” Shopkick, March 16, 2021.
  4. [4]Survey sample from “National Survey of U.S. Expedited Cargo,” The Colography Group, May–June 2022.
  5. [5]Ibid.
  6. [6]The 2022 ACA Study: Achieving Customer Amazement,” Shep Hyken, April 2022.

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